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Surestay Plus Hotel By Best Western Gatlinburg, Gatlinburg
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Key details
About the Hotel
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States of America,
37738-3125,
Tennessee
SureStay Plus Hotel by Best Western Gatlinburg offers comfortable accommodations in a prime location near the Great Smoky Mountain National Park. The hotel features stunning views of the river and convenient amenities for travelers. Guests can enjoy a range of recreational activities and easy access to popular attractions in Gatlinburg. This property is well-suited for both relaxation and exploration of the natural beauty surrounding it.
Location
Located within walking distance of Downtown Gatlinburg, the hotel is near popular attractions such as Ober Gatlinburg and Ripley's Aquarium of the Smokies. Guests can also easily access Gatlinburg SkyLift Park and other area activities. The nearest airport, McGhee Tyson Airport, is approximately 49.5 miles away, providing convenient access for travelers.
Rooms
The hotel comprises 52 air-conditioned rooms that feature kitchenettes equipped with refrigerators and microwaves. Each room includes a private bathroom with a bath or shower, along with complimentary toiletries. Guests can enjoy their stay with amenities such as flat-screen TVs with satellite channels and shared balconies offering river views. Additional conveniences include coffee/tea makers and irons/ironing boards available in every room.
Eat & Drink
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM, providing a convenient start to the day for guests. Vending machines are available on-site for snacks and drinks, enhancing the dining experience without needing to leave the property. The outdoor pool area also allows guests to enjoy their meals in a relaxed environment.
Leisure & Business
The SureStay Plus Hotel features a seasonal outdoor pool, opening from May, where guests can swim and unwind. Various recreational opportunities, including skiing, are available for those looking to engage in outdoor activities. A 24-hour business center and a 24-hour front desk provide essential services for both leisure and business travelers.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast spread was impressive, featuring mouthwatering options like bacon, eggs, and fresh fruit that fueled our adventures.” view full review
Welcoming Environment
“The hotel created an accommodating atmosphere, ensuring a comfortable stay for all guests with thoughtful amenities.” view full review
Private Relaxation!
“Having a private balcony overlooking the creek was a wonderful surprise, offering a peaceful retreat.” view full review
Refreshing Pool!
“The outdoor pool was a perfect escape, clean and refreshing, providing a great way to unwind after a day out.” view full review
General
Non-smoking rooms
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Elevator
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Skiing
Hiking
Business
Business center
Fax/Photocopying
Spa & Leisure
Seasonal outdoor pool
Sun loungers
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States of America,
37738-3125,
Tennessee
Map view
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States of America,
37738-3125,
Tennessee
City landmarks
Aquarium
Ripley's Aquarium of the Smokies
5100 ft
903 Parkway Ole Smoky Moonshine Holler
Ole Smoky Tennessee Moonshine
2800 ft
115 Historic Nature Trail
Gatlinburg Space Needle
3300 ft
611 Parkway
Souvenir shopping
4800 ft
Convention Center
Gatlinburg Convention Center
2300 ft
908 Parkway
Ripley's Haunted Adventure
2600 ft
Museums
Hollywood Star Cars Museum
2600 ft
Ski Elevator
Gatlinburg SkyLift Park
3300 ft
919 Parkway
Amazing Mirror Maze
2400 ft
Airport Road/Cherokee Orchard Road Adjacent to Roaring Fork Motor Nature Trail
Noah Bud Ogle Cabin
2200 ft
800 Parkway
Ripley's Believe It or Not Gatlinburg
2300 ft
Museums
Gatlinburg Pinball Museum
2200 ft
Museums
Christ in the Smokies Museum and Gardens
3000 ft
Amusement Park
Earthquake
4200 ft
Church
Trinity Episcopal Church
2500 ft
742 Parkway
Gatlinburg First United Methodist Church
2700 ft
424 River Rd
Mysterious Mansion
3500 ft
716 Parkway # 37838
World of Illusions
3100 ft
576 Parkway
Anakeesta
1.1
mi
631 Parkway
Guinness World Records Adventure
4200 ft
650 Parkway
Ole Smoky Barrelhouse
4000 ft
904 Parkway
Ripley's Moving Theater
2600 ft
Broadway Theatre
Sweet Fanny Adams Theatre
1.1
mi
Nearby
Gallery
Smoky Mountain Art Gallery
1300 ft
Ski Area
Ober Gatlinburg
600 ft
Church
St Mary's Catholic Church
1900 ft
Winery
Sugarland Cellars
900 ft
1001 Parkway Suite 2
Ober Gatlinburg's Wildlife Encounter
1600 ft
River Rd
Gatlinburg Trail
700 ft
Shopping Area
Tramway Mall
1100 ft
Restaurants
Cicis
600 ft
849 River Road
Sidewalk Cafe at Ober Gatlinburg
1600 ft
1001 Parkway Suite 2
Bearland Grill & General Store
3900 ft
305 Historic Nature Trl
Slice Pizza Bakery
2900 ft
117 Historic Nature Trl Arcadia
Dunkin'
2800 ft
812 Parkway Ste 106 Ste 106
Funnel Cakes
4000 ft
745 Parkway
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Great view
Friendly staff
Limited dining options
Inconsistent service
6.6/10
Nice
Rooms
7.3
Location
7.7
Service
7.7
Dining
5.7
Guest reviews
6.6/10
based on 3 reviews
3.5/5
based on 822 reviews
8.1
8.1/10based on 1733 reviews
#46 of 72 hotels in Gatlinburg based on Tripadvisor
Gary
United States of America,
February
2024
7.8/10
My stay at the hotel was fantastic! The rooms were amazing, very comfortable, and very spacious, with a great staff that was very helpful. I wish there were more places like this around America. However, the room had some stains like humidity and ladybugs, which was a bit concerning.
Rooms
9.0
The room was spotless and very large, with a very comfortable bed, large clean bath, and a nice balcony overlooking the creek.
Service
9.0
The staff was super friendly and helpful, making my stay pleasant and stress-free.
Location
8.0
The hotel is at the end of the main street, making it convenient to walk to area attractions and offering a great view of the river.
Dining
6.0
The dining experience was okay, but I was disappointed that we were not informed about the lack of breakfast until after checking in.
Facilities
7.0
The hotel needed some updating in terms of facilities, but overall, it offered a good deal for the price.
Richard
United States of America,
July
2023
5.4/10
I had a mixed experience at the hotel. The room was clean overall, although there were some issues like a loud hum from the maintenance room next door. The view from our King handicapped accessible suite with a balcony overlooking the river was fantastic. Unfortunately, the service was inconsistent, with some staff members being nice and helpful while others were rude. The location was convenient for exploring Gatlinburg and being close to the National Park side, but the hotel was a bit outdated and not as nice as portrayed online. The dining options were limited, with only bagged muffins and pastries available early in the morning. Despite these drawbacks, the hotel was close to the main attractions and offered value for the price paid.
Rooms
6.0
The room had a loud hum from the maintenance room next door and was dim initially. The cleanliness was not perfect with dirty pillows and hair in the sink, but overall clean aside from the floor needing a bit of cleaning. The TV and clock had issues, but we enjoyed the great view from our room.
Service
5.0
The staff had a mix of nice and helpful service along with some who were rude. Housekeeping was slow to respond, and there was noise at odd hours.
Location
7.0
The hotel's location was convenient for Appalachian Trail hikers and visitors to Gatlinburg, being close to major attractions and away from street noise. However, the area was quite crowded, and the hotel didn't match the online presentation.
Dining
5.0
The dining experience was limited to basic options like bagged muffins and pastries, which were often out early. The location was good for walking to nearby places.
Facilities
5.0
It was noted that the rooms looked a bit old and run down, with minor maintenance issues.
Great view
Limited dining options
Tom
United States of America,
April
2023
7.8/10
I had a nice stay at the hotel. The rooms were clean, comfy, and a great value, although there was a slight issue with the odor in one of the rooms. The service was exceptional, aside from one rude encounter. The hotel's proximity to town was fantastic, but the dining fell a bit short. Overall, a good experience with a few hiccups.
Rooms
7.0
The rooms were very nice, clean and provided great value, but one of them had a strange smell like a bar. I was moved to another room that was not any better.
Service
9.0
The service was quite simply amazing, except for one instance where a staff member was rude and unhelpful.
Location
8.0
The hotel's location was very close to downtown Gatlinburg, making it convenient for walking to town and enjoying nearby shopping and restaurants.
Dining
7.0
Facilities
8.0
The hotel facilities were good, and being a few minutes from the strip added to its convenience.
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