Surestay Plus Hotel By Best Western Gatlinburg, Gatlinburg

My stay at the hotel was fantastic! The rooms were amazing, very comfortable, and very spacious, with a great staff that was very helpful. I wish there were more places like this around America. However, the room had some stains like humidity and ladybugs, which was a bit concerning.

I had a mixed experience at the hotel. The room was clean overall, although there were some issues like a loud hum from the maintenance room next door. The view from our King handicapped accessible suite with a balcony overlooking the river was fantastic. Unfortunately, the service was inconsistent, with some staff members being nice and helpful while others were rude. The location was convenient for exploring Gatlinburg and being close to the National Park side, but the hotel was a bit outdated and not as nice as portrayed online. The dining options were limited, with only bagged muffins and pastries available early in the morning. Despite these drawbacks, the hotel was close to the main attractions and offered value for the price paid.

I had a nice stay at the hotel. The rooms were clean, comfy, and a great value, although there was a slight issue with the odor in one of the rooms. The service was exceptional, aside from one rude encounter. The hotel's proximity to town was fantastic, but the dining fell a bit short. Overall, a good experience with a few hiccups.