Surestay Plus Hotel By Best Western Gatlinburg, Gatlinburg ➤ Reviews, Rooms & Prices 2025

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About the Hotel

218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125

SureStay Plus Hotel by Best Western Gatlinburg offers comfortable accommodations in a prime location near the Great Smoky Mountain National Park. The hotel features stunning views of the river and convenient amenities for travelers. Guests can enjoy a range of recreational activities and easy access to popular attractions in Gatlinburg. This property is well-suited for both relaxation and exploration of the natural beauty surrounding it.

Location

Located within walking distance of Downtown Gatlinburg, the hotel is near popular attractions such as Ober Gatlinburg and Ripley's Aquarium of the Smokies. Guests can also easily access Gatlinburg SkyLift Park and other area activities. The nearest airport, McGhee Tyson Airport, is approximately 49.5 miles away, providing convenient access for travelers.

Rooms

The hotel comprises 52 air-conditioned rooms that feature kitchenettes equipped with refrigerators and microwaves. Each room includes a private bathroom with a bath or shower, along with complimentary toiletries. Guests can enjoy their stay with amenities such as flat-screen TVs with satellite channels and shared balconies offering river views. Additional conveniences include coffee/tea makers and irons/ironing boards available in every room.

Eat & Drink

A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM, providing a convenient start to the day for guests. Vending machines are available on-site for snacks and drinks, enhancing the dining experience without needing to leave the property. The outdoor pool area also allows guests to enjoy their meals in a relaxed environment.

Leisure & Business

The SureStay Plus Hotel features a seasonal outdoor pool, opening from May, where guests can swim and unwind. Various recreational opportunities, including skiing, are available for those looking to engage in outdoor activities. A 24-hour business center and a 24-hour front desk provide essential services for both leisure and business travelers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room Two Queen Beds Balcony

Max:

4 persons

19 m²

Bed options:

2 King Size Beds

River view

Shower

Heating

room details

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King Room Balcony

Max:

2 persons

19 m²

Bed options:

1 King-size bed

River view

Shower

Heating

room details

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King Room Disability Access

Max:

2 persons

19 m²

Bed options:

1 King-size bed

River view

Shower

Heating

room details

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Getting around

A list of all available modes of transport

City Centre

Gatlinburg 1.5 km

Airports

McGhee Tyson (TYS) 79.1 km

Asheville Regional (AVL) 138.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free Wi-Fi in rooms

Free parking

Luggage storage

24-hour services

24-hour reception

General

Non-smoking rooms
Free parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Skiing
Hiking

Business

Business centre
Fax/Photocopying

Spa & Leisure

Seasonal outdoor pool
Sun loungers

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125

Map view

218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125

City landmarks

Aquarium

Ripley's Aquarium of the Smokies

1.6 km

903 Parkway Ole Smoky Moonshine Holler

Ole Smoky Tennessee Moonshine

830 m

115 Historic Nature Trail

Gatlinburg Space Needle

980 m

611 Parkway

Souvenir shopping

1.4 km

Convention Centre

Gatlinburg Convention Center

700 m

908 Parkway

Ripley's Haunted Adventure

790 m

Museum

Hollywood Star Cars Museum

770 m

Ski Lift

Gatlinburg SkyLift Park

980 m

919 Parkway

Amazing Mirror Maze

720 m

Airport Road/Cherokee Orchard Road Adjacent to Roaring Fork Motor Nature Trail

Noah Bud Ogle Cabin

650 m

800 Parkway

Ripley's Believe It or Not Gatlinburg

700 m

Museum

Gatlinburg Pinball Museum

650 m

Museum

Christ in the Smokies Museum and Gardens

910 m

Amusement Park

Earthquake

1.3 km

Church

Trinity Episcopal Church

760 m

742 Parkway

Gatlinburg First United Methodist Church

800 m

424 River Rd

Mysterious Mansion

1.0 km

716 Parkway # 37838

World of Illusions

920 m

576 Parkway

Anakeesta

1.7 km

631 Parkway

Guinness World Records Adventure

1.3 km

650 Parkway

Ole Smoky Barrelhouse

1.2 km

904 Parkway

Ripley's Moving Theater

790 m

Theatre

Sweet Fanny Adams Theatre

1.7 km

Nearby

Gallery

Smoky Mountain Art Gallery

390 m

Ski Area

Ober Gatlinburg

180 m

Church

St Mary's Catholic Church

570 m

Winery

Sugarland Cellars

270 m

1001 Parkway Suite 2

Ober Gatlinburg's Wildlife Encounter

480 m

River Rd

Gatlinburg Trail

210 m

Shopping Area

Tramway Mall

310 m

Restaurants

Cicis

180 m

849 River Road

Sidewalk Cafe at Ober Gatlinburg

480 m

1001 Parkway Suite 2

Bearland Grill & General Store

1.2 km

305 Historic Nature Trl

Slice Pizza Bakery

880 m

117 Historic Nature Trl Arcadia

Dunkin'

840 m

812 Parkway Ste 106 Ste 106

Funnel Cakes

1.2 km

745 Parkway

Reviews and Ratings

Feedback from previous guests about their experience.

70%

liked the hotel and would stay again

Great view

Friendly staff

Limited dining options

Inconsistent service

7.0/10

Very good

Rooms

7.3

Location

7.7

Service

7.7

Dining

5.7

3.5/5 based on 822 reviews

#46 of 72 hotels in Gatlinburg based on Tripadvisor

Gary

United States, February 2024

7.8/10

My stay at the hotel was fantastic! The rooms were amazing, very comfortable, and very spacious, with a great staff that was very helpful. I wish there were more places like this around America. However, the room had some stains like humidity and ladybugs, which was a bit concerning.

Rooms

9.0

The room was spotless and very large, with a very comfortable bed, large clean bath, and a nice balcony overlooking the creek.

Service

9.0

The staff was super friendly and helpful, making my stay pleasant and stress-free.

Location

8.0

The hotel is at the end of the main street, making it convenient to walk to area attractions and offering a great view of the river.

Dining

6.0

The dining experience was okay, but I was disappointed that we were not informed about the lack of breakfast until after checking in.

Facilities

7.0

The hotel needed some updating in terms of facilities, but overall, it offered a good deal for the price.

Richard

United States, July 2023

5.4/10

I had a mixed experience at the hotel. The room was clean overall, although there were some issues like a loud hum from the maintenance room next door. The view from our King handicapped accessible suite with a balcony overlooking the river was fantastic. Unfortunately, the service was inconsistent, with some staff members being nice and helpful while others were rude. The location was convenient for exploring Gatlinburg and being close to the National Park side, but the hotel was a bit outdated and not as nice as portrayed online. The dining options were limited, with only bagged muffins and pastries available early in the morning. Despite these drawbacks, the hotel was close to the main attractions and offered value for the price paid.

Rooms

6.0

The room had a loud hum from the maintenance room next door and was dim initially. The cleanliness was not perfect with dirty pillows and hair in the sink, but overall clean aside from the floor needing a bit of cleaning. The TV and clock had issues, but we enjoyed the great view from our room.

Service

5.0

The staff had a mix of nice and helpful service along with some who were rude. Housekeeping was slow to respond, and there was noise at odd hours.

Location

7.0

The hotel's location was convenient for Appalachian Trail hikers and visitors to Gatlinburg, being close to major attractions and away from street noise. However, the area was quite crowded, and the hotel didn't match the online presentation.

Dining

5.0

The dining experience was limited to basic options like bagged muffins and pastries, which were often out early. The location was good for walking to nearby places.

Facilities

5.0

It was noted that the rooms looked a bit old and run down, with minor maintenance issues.

Great view

Limited dining options

Tom

United States, April 2023

7.8/10

I had a nice stay at the hotel. The rooms were clean, comfy, and a great value, although there was a slight issue with the odor in one of the rooms. The service was exceptional, aside from one rude encounter. The hotel's proximity to town was fantastic, but the dining fell a bit short. Overall, a good experience with a few hiccups.

Rooms

7.0

The rooms were very nice, clean and provided great value, but one of them had a strange smell like a bar. I was moved to another room that was not any better.

Service

9.0

The service was quite simply amazing, except for one instance where a staff member was rude and unhelpful.

Location

8.0

The hotel's location was very close to downtown Gatlinburg, making it convenient for walking to town and enjoying nearby shopping and restaurants.

Dining

7.0

Facilities

8.0

The hotel facilities were good, and being a few minutes from the strip added to its convenience.